FAQs

We ship worldwide.

We are happy to offer free shipping in Singapore on orders above $100.

If you live in Singapore, shipping is $3.99; if you are outside Singapore, shipping will be calculated at checkout.

All orders ship within 1-3 business days of the order date. Once your order ships, you'll receive a shipping confirmation email with tracking.

If you’re in Singapore, your order will arrive within in 1-3 working days after it ships.

To find out delivery time of international orders, please add your items to cart and you will see the approximate delivery time along with the shipping rates just before checkout.

Taxes and duties vary between different countries. International customers assume responsibility for any duties or taxes that may be incurred from customs as your deliveries are shipped on a DDU (Delivered Duty Unpaid) system.

All Second Life items and e-Gift Cards are final sale and are not eligible for return or exchange.

All items purchased on sale or with a discount code are not eligible for return but can be exchanged for a different size or colour.

To mail it in:

Email info@shopoutfyt.com with your name, order number and reason for exchange. Upon receiving your email, we will send you an exchanges form. Please fill in the form, print it out and include it in the return parcel. We only accept parcels with the exchanges form included. Once your parcel is received by us and checked, we will proceed to process your exchange. If your requested exchange items sell out, you will automatically be refunded to your original form of payment.

To ensure a successful exchange, all parcels must be shipped back by a trackable shipping method. We will not be responsible for parcels lost in the shipping process.

To drop it off:

Email info@shopoutfyt.com with your name, order number, reason for exchange and when you’d like to drop by 35 Haji Lane to do the exchange. We’ll confirm the date and time with you and look forward to welcoming you to our boutique!

We accept unworn, unwashed items with the tags still attached within 14 days of their ship date.

All Second Life items and e-Gift Cards are final sale and are not eligible for return or exchange. All purchases made with a discount code are not eligible for return but can be exchanged for a different size or colour.

Return orders that have been purchased via GrabPay will be charged a $10 fee.

To mail it in:

Email info@shopoutfyt.com with your name, order number and reason for return. Upon receiving your email, we will send you a returns form. Please fill in the form, print it out and include it in the return parcel. We only accept parcels with the returns form included. Once your parcel is received by us and checked, we will proceed to process your refund to your original form of payment. From there, it usually takes between 5-10 business days for your refund to post to your account.

To ensure a successful return, all returns must be shipped back by a trackable shipping method. We will not be responsible for parcels lost in the shipping process. All related shipping costs for return goods will be borne by the customer.

Shipping and handling charges which have already been incurred are not refundable.

To drop it off:

Email info@shopoutfyt.com with your name, order number, reason for return and when you’d like to drop off the items at 35 Haji Lane. We’ll confirm the drop off date and time with you and look forward to welcoming you to our boutique!

We cannot offer exchanges for our international customers at this time. However, you may return unworn, unwashed items with the tags still attached within 21 days of their ship date. Please note that any duties/taxes you pay are non-refundable.

All promotional purchases, e-Gift Cards and Second Life items are final sale and are not eligible for returns or exchanges.

To send us your return:

Email info@shopoutfyt.com with your name, order number and reason for return. Upon receiving your email, we will send you a returns form. Please fill in the form, print it out and include it in the return parcel. We only accept parcels with the returns form included. Once your parcel is received by us and checked, we will proceed to process your refund to your original form of payment. From there, it usually takes between 5-10 business days for your refund to post to your account. Please note that we cannot be responsible for any change in currency rates.

To ensure a successful return, all returns must be shipped back by a trackable shipping method. We will not be responsible for parcels lost in the shipping process. All related shipping costs for return goods will be borne by the customer.

Shipping and handling charges which have already been incurred are not refundable.

Write in to info@shopoutfyt.com to proceed with the exchange by mail or make an appointment to visit the store. Do remember to have the order number on hand!

We process orders quickly, so we will do our best to accommodate any
changes. Email us at info@shopoutfyt.com as soon as possible!

Parcels returned to Outfyt for wrong addresses, unclaimed or refused parcels will be subject to a charge of the return courier cost as well as a re-sending fee.

Once your items are shipped, we are not liable if they are lost or stolen. However, please contact us and we will try to sort it out for you!

Hand wash or machine wash cold with like colours using a delicate cycle. 

Turn them inside out and use a laundry bag (provided with every Outfyt purchase) to protect your garments in the wash. Hang dry or lay flat to dry in the shade.

Do not use fabric softener or bleach. Do not wring. Do not tumble dry.

For Bras: We recommend removing the cups, as it helps keep the original shape.
Hand wash cups in cold water, lay flat to dry.

We would recommend swimming in the sports bras that use the Eco Luxe
fabric. When viewing all products, you can choose to filter by Eco Luxe
only.

The Eco Luxe fabric is ultra chlorine resistant, UV protective (UPF 50+) and resistant to sun cream and oil which makes it perfect for swimming! 

We have come a long way since we started the brand, mainly because the environment is important to us. Working on improving our sustainability program is something we constantly do and we hope you will join us on this journey.

We exclusively use recycled fabrics, compostable packaging and work only with ethical manufacturers. 

We also have introduced a Second Life program to make sure that the lifespan of every item is maximised.

The fabrics we use for our ECO LUXE collections are made out of ECONYL® Regenerated Nylon. It is made by recovering nylon waste such as fishing nets recovered from the Ocean and carpets destined for landfill. They are collected and recycled into virgin quality nylon yarn.

The fabrics we use for our ECO PET collections are made out of FENC® TOPGREEN® recycled filament. It is an incredibly environmentally friendly fiber which is made out of recycled post-consumer PET bottles.

Yes! Our fabrics are certified with the STANDARD 100 by OEKO-TEX® and the Global Recycle Standard (GRS). 

STANDARD 100 by OEKO-TEX®
This means that you can be certain that the fabric has been tested for harmful substances and that the item therefore is harmless for human health.

Global Recycle Standard (GRS)
This means that the recycled content of our products are verified and ensures responsible social, environmental and chemical practices in textile production.

Yes it is! We make sure that there is no plastic used in our supply chain. Instead, we use biodegradable and home compostable mailers that are made out of cornstarch and cassava roots.

To promote a circular economy we have introduced the Second Life program to encourage an extended life span of each garment. If you have Outfyt pieces that don't fit you anymore and are still in good condition, you can mail or bring them to Outfyt at 35 Haji Lane in exchange for 500 reward points, equivalent to $15 credit.

The second hand items will be repurposed or sold and the proceeds will be donated to Healthy Seas.

If you are interested, drop us an email at info@shopoutfyt.com to find out more!

We carefully select trusted manufacturers that have the same sustainable and ethical vision as us and we usually visit them multiple times a year.

The working conditions are on par to western standards. The employees are paid fair wages, work in safe and healthy conditions, with zero forced or child labor. In addition, all employees receive free medical insurance which is also extended to their family. Other employee perks include a healthy freshly cooked meal for lunch every day.

One thing we love about our manufacturers is that they love animals and take care of lots of stray cats and dogs.

We are passionate about slow fashion, which is why our designs are made in small batches and not mass produced. We strive to contribute to a circular economy based on pre-production research, mindful design and ending in a Second Life Program extending the life span of each Outfyt.

With every purchase you make, 1% of proceeds will be donated to Healthy Seas. They are a non-profit organisation dedicated to clean the seas of marine litter. This donation will go towards cleaning the seas, saving marine wildlife, preventing future pollution, and recycling resources.

The fishing nets collected by Healthy Seas divers and fishermen are brought into the ECONYL® regeneration system, in which they are transformed into new, high-quality yarn which we are using for all our collections.